Francesco Tapinassi

Scientific Director BTO11
He has extensive experience in tourism and marketing policies, with a particular focus on the construction of digital ecosystems and digital reputation.
Currently fulfilling the role of Director of Tourism Policies for the Ministry of Cultural Heritage and Activities and Tourism, he was previously the Senior Marketing Strategist for the Fondazione…

Robert Piattelli

Co-founder BTO Educational
Robert works full-time with BTO Educational and its related concerns.Born in New York in December 1960, he began with SEAT Pagine Gialle, where he worked until the end of the 90’s predominantly in government.
After this experience, at the end of 2000, he entered into partnership in a Florentine web agency,…

Rodolfo Baggio

Master in Tourism Università Bocconi
Born in Naples, he obtained a degree in Physics in Milan.
He has professionally taken care of computer technology in various companies in Italy and abroad, specialising in designing information systems and managerial training.
He is an information technology teacher at the Bocconi University in Milan, he coordinates the…

Giulia Eremita

Hotel Relations – Industry Management Italy Trivago
Giulia Eremita serves as the spokesperson for trivago in Italy, overseeing press and media relationship and communication strategy and translating the researches provided by trivago Observatory into accessible news and information.
Giulia is an active speaker through continuing business tourism seminars and conventions both nationally and internationally,…

Roberta Milano

Digital Stategist
She works in consulting and higher education in the field of web marketing (above all in the tourism sector, but not only) and is a popularblogger.
In July of 2011, "Viaggi in Rete, dal nuovo marketing turistico ai viaggi nei mondi virtuali" ("Online Tours, from new tourism marketing to tours in virtual…

Robi Veltroni

Hotel Manager and Founder of the blog Officina Turistica
Marketing and advertising in tourism has been his focus for some twenty years.
He commenced working in a hotel in 1979, then after travelling vicariously through the trips of others for more than thirty years, he moved to the Maremma region.
His specialisation is in…

Margaret Ady

Co-founder of apaleo
Margaret is responsible for the company’s brand positioning, marketing, and strategic growth.
Prior to apaleo, she led marketing for Berlin-based SnapShot, and prior to that, for TrustYou. In 2016, she was awarded HSMAI Europe’s Top 20 Extraordinary Minds in Sales, Marketing and Technology.
Before joining the hospitality technology scene, Margaret held…

Yvette Agostini

Project manager Hermes Center for Transparency and Digital Human Rights
Socio Fondatore e Segretario Cloud Security Alliance Italia

Laureata in ingegneria elettrotecnica all’Università di Pavia, si occupa di sicurezza informatica e delle informazioni.
Dal 2012 è esperto valutatore dei progetti di ricerca ammessi ai finanziamenti FP7 dell’Unione Europea.
Yvette è socio fondatore e…

Franco Amicucci

Founder Amicucci Formazione e
CEO dell’anno 2017 della Formazione (premiazione LeFonti Awards – Borsa di Milano).
Sociologo, formatore, docente. Ha curato lezione per l’università a distanza UniNettuno, insegnato in varie scuole manageriali, tra le quali Luiss Business School.
Fondatore di, la prima società italiana per la formazione in eLearning, con oltre 300…

Giovanni Arata

Bologna Welcome Communications Manager
With previous experience in communications at the ApT Servizi Emilia Romagna, Giovanni’s interests are focussed in the organizational side of social media, the narrative forms made possible by the internet and corporate crowdsourcing.
He also collaborates with Nòva -Il Sole 24 Ore, the Centro Nexa at Turin Polytechnic University, and…

Ernesto Belisario

Partner e-lex Studio Legale
Avvocato cassazionista iscritto all’Ordine degli Avvocati di Potenza, si è specializzato con lode in Diritto Amministrativo e Scienza dell’Amministrazione presso l’Università Federico II di Napoli.
Assiste imprese e pubbliche amministrazioni in questioni relative al diritto delle tecnologie (digitalizzazione e dematerializzazione, open government, open data, privacy, startup) e del diritto amministrativo…

Paola Baldacci

Freelance journalist
A travel industry specialist, she has collaborated with Guida Viaggi since 2002 and with other B2B tourism publications prior.
Topics: transport, economy, booking systems, online travel, United States.
Social media content developer and Manager for companies in the Travel Sector.
Sos Bambini Onlus – the world of non-profit.

Antonio Barreca

Direttore Generale Federturismo Confindustria
Antonio Barreca è stato a capo dell’Ufficio di Bruxelles di Federturismo e da luglio 2011 è Direttore Generale di Federturismo Confindustria. Si occupa delle attività internazionali ed europee della Federazione coordinando le pubbliche relazioni e le attività di lobbying tra Roma, Bruxelles, Strasburgo e Ginevra.
Tra i vari incarichi, è…

Nicola Bellini

Ordinary Professor at the Scuola Superiore Sant’Anna Management Institute in Pisa
Nicola has directed the Tourism Institute at La Rochelle Business School in France.
He oversees local development, industrial policy and territorial marketing. At BTO11, he is on the Planning Committee and in the Research Work Group.

Danilo Beltrante

Master Trainer
Danilo began his activity in tourism many years ago with a B&B. With his passion for training and personal growth, Danilo moved on from running a single B&B to managing multiple non-hotel activities. He founded Family Apartaments®, the world’s first franchise dedicated to tourist apartments.
With his consulting and training company Vivere…

Steffan Berelowitz

VP of Digital Platforms at Travel Tripper
Steffan is an Internet entrepreneur, digital marketing pioneer and technology innovator.
Since 2015, Steffan serves as VP of Digital Platforms at Travel Tripper, a full-service hospitality technology provider, enabling hotels worldwide to generate demand and maximize revenue. Travel Tripper has a reputation for innovation and provides a…

Miriam Bertoli

A digital marketing teacher and consultant
Miriam Bertoli has been a university lecturer and digital marketing consultant since 2000. She published “Web marketing for SMEs” (published by Hoepli), a successful manual particularly dedicated to Small and Medium Enterprises, now at its second edition.
She is a lecturer for the master’s degree course in Marketing,…

Alessandro Binello

Digital Strategist Time2Marketing
In 2000, he started dealing with SEO and search engines, a job that became a true passion. Over the years, his passion spread to the entire “Digital” universe and has allowed him to accumulate experience linked to the management of complex projects in different sectors (mainly tourism and e-commerce).
He likes…

Francesco Boggio Ferraris

Responsabile Scuola di Formazione Permanente della Fondazione Italia Cina
E’ nato a Milano nel 1980. Si è laureato con lode in Scienze Politiche con una tesi dal titolo “L’ascesa di potenza della Cina. Un nuovo bipolarismo?”.
Diplomatosi in Lingua e Cultura Cinese presso l’Is.I.A.O di Milano e conseguito il certificato HSK di proficiency in…

Luca Bove

IM Evolution Founder
Luca is a Digital Marketing consultant and a Local Search expert with extensive experience in SEO. He is co-author of "Digital Marketing Ingredients for Catering: the perfect recipe to make your online presence more effective" and author of "Google for shops and businesses: How to increase customers with My Business and…

Andrea Canapa

Rome Manager of the Fondazione Italia Cina
International strategic consultant for governmental institutions and companies. Andrea has more than 20 years of experience in international relations and public diplomacy, as well as in fundraising at both the public and private levels.
He has strong consulting skills for Italian and foreign governments in designing economic…

Mauro Carbone

Direttore Ente Turismo Alba Bra Langhe Roero
Mediano di apertura all’Ente Turismo Alba Bra Langhe Roero, Estremo al Centro Nazionale Studi Tartufo, Seconda linea nei Thaka’tani Rugby Old
In pratica lo sopportano da 13 anni mentre fa il direttore dell’Agenzia Turistica Locale delle Langhe e del Roero e del Centro Nazionale Studi Tartufo.

Mario Cardone

CEO & Co-founder JobValet
Travel & Hospitality industry passionate with 25 years experience in driving transformational projects and leading high performing teams.
Excellent knowledge of the Luxury hospitality industry and key stakeholders. Proven track record in delivering on ambitious growth targets – led Pellicano Hotels to achieve all-time record revenues and profitability…

Massimo Caria

CEO – Founder & Digital Marketing Strategist
Appassionato di Digital Branding e Hospitality Technology, ha maturato 14 anni di esperienza seguendo Hotel indipendenti, gruppi di Hotel e destinazioni turistiche nella definizione e valorizzazione dell’identità digitale, nella pianificazione strategica delle campagne di Online Marketing e nella definizione dei tool tecnologici a supporto del posizionamento…

Letizia Ciaccavafa

Research and Development Manager for Tourism at Sida Group | Management Academy
With a degree in marketing and communication, and a master’s degree in Sales&Marketing Management, Letizia has been working for 10 years in marketing with a strong specialisation in tourism, collaborating with important national and international companies.
She is an expert in the…

Andrea Casadei

Business Developer & Strategies for H-Farm
An expert in innovation and digital communications, he has long been dedicated to services applied to the world of entertainment and culture, with particular attention to booking and reservation systems and to the interaction between the world of culture and tourism, helping to activate numerous public service initiatives…

Edoardo Colombo

Innovation advisor
He was an innovation adviser for the Ministry of Tourism and President of the Innovation and Tourism Committee for the Department for Tourism Development and Competitiveness.
An expert consultant for the design and development of social media network platforms, he is also a member of the evaluation commission. Additionally, he worked on…

Manuela De Carlo

Professor of Business Economics at the IULM University of Milan
He founded and directs the Master in Tourism Management. His research activity focuses on the themes of destination management, the development of technological and organisational capabilities in tourism.
In BTO11 he is on the Planning Committee, and in the Research Working Group.

Pablo Delgado Díaz-Pache

CEO Mirai
Pablo developed one of the first Internet Booking Engines in 1998, and soon started helping hotels in Spain jump into the Internet era and understand how online distribution worked.
He is specialist in fostering sales through the direct channel, reducing the dependency of OTA (risk), and improving the GOP (gross operating profit)…

Giacomo Del Chiappa

Associate Professor in Marketing at the University of Sassari.
Giacomo teaches Tourism Management and Marketing, Destination Management, Hotel Marketing and Retail Marketing. He has several international teaching experiences as a visiting professor.
He is a member of the editorial board of several international scientific journals and Associate Editor for the European Journal of Tourism…

Nick Difino

Food-Hacker e Eat-ertainer
Sociologo mancato, pessimo musicista e discreto pittore, si forma come insegnante di italiano come lingua straniera a Londra dove vive tra il 1990 e 1997. In Italia si occupa di food marketing già negli anni 90 lavorando per un grosso marchio di pasta. Gira per il mondo sulle navi di una…

Alessandra Farabegoli

Web strategist and trainer
Co-founder of Digital Update

She defines herself as one who works towards making herself superfluous.
As a biologist, she initially gravitated towards computer sciences and then towards web communications, as a web strategist and passionate disseminator of digital culture. Since the late 1990s, Alessandra has assisted companies, organisations and…

Elena Farinelli

Teacher of Social Media & SEO, blogger, Web Marketing consultant
Elena, Nelli, studied Communication Sciences in Siena and graduated with honours.
She is a consultant and teacher of social media, SEO, Web marketing and copywriting. Her courses in learning how to use the social networks are famous.
Her activity is described in her blog…

Sergio Farinelli

CTO & President of Simple Booking/QNT Hospitality
CEO and founder of QNT Hospitality and Simple Booking, leading company in Italy for online Hospitality distribution technologies and he has been a devoted analyst of the dynamics of digital tourism for over 20 years.
He participated as a speaker in numerous events dedicated to Tourism Web…

Michele Ferrato

Marketing Manager Nozio
Il marketing di successo si basa sulla capacità di creare fiducia tra un marchio e i suoi clienti. Costruire quella fiducia è il sue lavoro, in poche parole.
Aiuta i marchi a sfruttare al meglio i loro sforzi di marketing, utilizzando un mix di iniziative, strumenti e strategie di marketing multicanale….

Varner Ferrato

Co-Founder of Mind The Lab
He has years of experience working as a hotel manager in Turin, combining his passion for the web and the world of social media with creativity and experimentation with good results in distribution and dis-intermediation.
Over the years he has overseen the establishment of several facilities in Piedmont, while…

Carlo Fontana

Hotelerier and Hoxell co-founder
Carlo Fontana graduated in law at the University of Milan in 1990. Hotelier in Milan (Hotel Berna) and Lugano (Hotel Lugano Dante), with a great passion for the Gueste Experience and Technology, is member of the executive board of the Hotelier Associaton of Milan and of the Lugano Tourist board….

Anna Lisa Gabellone

PPC & web analytics specialist a IM Evolution
Una laurea in Lingue e Letterature Straniere, qualche anno in giro per il mondo, ma poi un bel giorno il fato, o chi per lui, ha deciso di intersecare le rette…et voilà! Sono ormai più di 8 anni che Anna-Lisa lavora per la Im Evolution srl,…

Roberta Garibaldi

Director of the Tourism Lab at the University of Bergamo | Member of the Board of Advisors and Ambassador for Italy at the World Food Travel Association
Roberta has made her life’s passion – travel – her work. She continues to travel, but with a very precise objective: to put her experiences at the…

Roberto Gentile

Ideatore e autore di Whatsup
Roberto Gentile, nato a Firenze nel 1961, dopo la laurea cum laude in Medicina e Chirurgia (Università della Sapienza di Roma, 1987) decide di dedicarsi al turismo; inizia nel 1986 con Study Tours, nel settore vacanze studio, quindi si trasferisce in Alpitour, a Cuneo dal 1989 al 1992, per…

Veronica Gentili

Facebook Marketing Expert
She is a consultant and trainer specialised in Facebook Marketing and Facebook Ads, is accredited as a Facebook Certified Planning Professional and is currently considered one of the leading experts on Facebook Marketing in Italy.
The brands for which she has carried out training and consultancy services include La Stampa, Flying…

Monica Gobbato

Avvocato Studio Legale Gobbato
Avvocato digitale, è commissario d’esame per Privacy Officer per conto di Ente di certificazione e Consulente Privacy certificata.Digital Champion per il Comune di Camogli, in passato è stata senior associates di due grandi studi legali internazionali: Gianni, Origoni & Partners e Baker e MCKenzie a Milano, dove ha coordinato i…

Paolo Grigolli

Director, School of Tourism Management of TSM-Trentino School of Management.
Paolo is Designer and Coordinator at ASTA – Alta Scuola di Turismo Ambientale (High School of Environmental Tourism); before that he was Director of the Accademia di Commercio e Turismo (Academy of Commerce and Tourism), the business school of the Trento Chamber of Commerce….

Renzo Iorio

COO & Managing Director Italia Grecia Israele & Malta, Accorhotels Hospitality
Renzo Iorio is the COO and Managing Director of Accor Hospitality in Italy, Greece, Israel and Malta part of Accorhotels Group, worldwide leader in Travel & Lifestyle.
After a short experience in ‘Il Sole 24 ore’, he started his career in Accenture in…

Gianluigi aka @insopportabile

A 48-year-old Sardinian, Gianluigi is an engineer (without going overboard) who loves experimenting with new communication dynamics in tourism and culture utilising social media networks.
On the web (and especially with the web), he has promoted cultural initiatives like the Notte Bianca Digitale, promoting the territory and the culture, such as with #sardolicesimoe and managing the…

Enrica Lemmi

Fondazione Campus di Lucca, President of Degree Courses in Tourism Sciences
Director Master I level Tourism and ICT
Coordinator of the Tourism Area, Associate Professor in Geography at the University of Pisa, Department of Political Science.
Since 2004, he has been a lecturer in Geography of Tourism at the Fondazione Campus…

Giovanni Liberatore

Full Professor of Business Economics at the Department of Science for Economics and Business at the University of Florence
Giovanni teaches Accounting and Financial Statements and Company Valuation; he is Adjunct Professor of Financial Accounting at New York University and Professor of Control Systems at Luiss Business School.
Certified accountant, Auditor and Technical Consultant…

Giovanna Manzi

Chief Executive Officer at Best Western Italia
Born in 1967, she graduated in Economics and Commerce before immediately entering the hospitality world via the headquarters of Subway, the American fast food chain.
She continued with Best Western as marketing manager and as the CEO’s "right-hand man". The next important step in Giovanna’s career came…

Enrico Marchetto

In 2002, he founded Noiza.Com, one of the longest-running Italian businesses in the digital marketing segment and he handled online campaigns for customers like PokerStars, Swiss & Global, H-Farm/H-Campus,
He taught at the IULM in Milan until 2011 and currently holds a permanent seminar on social media strategy, also held at the…

Stefan Marchioro

Lecturer in Applied Economics for Tourism at the University of Padua
Of Italian-German nationality, born in Ebikon in Switzerland in 1962, Stefan Marchioro graduated in Political Science at the University of Padua with 110 cum laude with a thesis on “Legal aspects of thermalism in the Veneto Region”.
After a brief interlude in the…

Antonio Maresca

Founder of Seminario@Domicilio | Shortmaster – Hotel Internet Specialist
Since 1995, he has supported tourism companies on their journey on the Internet. He has advised many companies and tourism organisations, including a range of projects managed directly, some of which have gone on to become great success stories.
He travels often to be a…

John Matson

Managing Director for Voyager HQ
Voyager HQ is a club connecting startup founders, corporate partners, and investors in the travel, tourism, and hospitality industry. Since its inception two years ago when I started as Digital Director, Voyager HQ has grown to over 1,000 members, with a vibrant community workspace in the Flatiron/Chelsea area of…

Susanna Mensitieri

Coordinator: Master in Tourism and Territory, LUISS School of Government
Susanna was born in Rome on August 27, 1965. She graduated in architecture with a specialisation in residential, holiday, hotel, exhibition and leisure standards, and has a Masters in communication and marketing (sponsored by FERPI).
She has been working in the fields of marketing…

Valeria Minghetti

Chief Senior Researcher at CISET, International Centre for Studies on Tourism Economics, founded by Ca’ Foscari University in Venice and the Veneto Region
Valeria has over 20 years of experience in research, consulting and training on tourism issues and has worked for national and international organisations (ISTAT, EUROSTAT, CE, UNWTO, OECD, etc.). Her main…

Stefano Monti

Partner Monti & Taft
Insegna Management delle Organizzazioni Culturali alla Pontificia Università Gregoriana.
Con Monti&Taft è attivo in Italia e all’estero nelle attività di management, advisory, sviluppo e posizionamento strategico, creazione di business model, consulenza economica e finanziaria, analisi di impatti economici e creazione di network di investimento.
Da più di un decennio fornisce…

Des O’Mahony

Founder & CEO Bookassist

He holds a Ph.D. in Physics and is a professor at the Dublin Institute of Technology.
He has worked with internet technology since the early 90’s and often presents conferences on themes tied to hotel technology and tourism.
In 1995 he founded Softguides, one of the first online…

Francesco Palumbo

Director General for DG Tourism of the Ministry of Cultural Heritage and Activities and MiBACT tourism from September 2014 to October 2018.
Hailing from Rome, he has an exceptional curriculum in the field of enhancing cultural heritage.
In particular, he was responsible for Axis IV OP ERDP 2007-2013 for Promotion of the Puglia…

Antonio Pezzano

Antonio Pezzano assists public bodies and tourism organisations in planning and implementing policies and projects that create economic value. His role is to supply concrete data and facts to decision makers.
Currently he is Team Leader in the Sensi Contemporanei experimental programme of public investments in contemporary art, architecture, town planning, design,…

Giancarlo Piccirillo

FactorYmpresa Ministry of Cultural Heritage and Activities and Tourism and MiBACT tourism
INVITALIA – the National Agency for Inward Investment and Economic Development

From September 2011 to September 2015, Giancarlo held the role of General Manager of Pugliapromozione – ARET Regional Tourism Agency, an instrumental body for policies on the promotion of the…

Nicoletta Polliotto

Project manager, consulting, content curator and brand strategist for Food & Travel companies, with Muse Comunicazione agency
Having harvested the ingredients with her humanistic studies, the spices and aromatic herbs with a diploma in piano and musical activities for Ricordi SpA, BMG and Feltrinelli, since the mid-1990s, she has created digital menus to serve…

Simone Puorto

CEO & Founder
I am a travel tech journalist, MBA Lecturer Professor for Business Schools such as ESSEC, ESG and LUISS, Advisory Board Member for BWG Strategy, CEO & Founder of his my consulting firm, public speaker, panel moderator, and writer for blogs and magazines such as PhocusWire, HOTELSMag, tnooz, Tell.Trends and HotelTechReport.

Jacopo Rita

Online & Meta Search Marketing Manager Bookassist
Laureato in Marketing e Comunicazione, si occupa da oltre 5 anni di Digital Marketing per il settore Travel e Hospitality.
Entrato in Bookassist come Digital Marketing Specialist per Hotel e Gruppi Alberghieri del mercato italiano, attualmente gestisce anche campagne di MetaSearch Marketing per oltre 150 hotel in…

Gianluca Diegoli

[mini]marketing Founder
Gianluca has been dedicated to online business and eCommerce since 1997, following his graduation in marketing from Bocconi University. After gaining extensive experience in companies such as Crif, Nextra, Tiscali, LVMH and Ducati, he now assists companies in defining – and putting into practice as a temporary manager (Barilla, Coop Adriatica,…

Martin Soler

Managing Partner Soler & Associates
As long as I can remember I’ve been in marketing or attempting to get into graphic design. I’m a photographer in my spare time and a husband and father of two at home. And nothing drives me more than marketing great products and companies.
Having managed the sales and…

Charles Spence

Professor of Experimental Psychology & University Lecturer at Somerville College
Professor Charles Spence is the head of the Crossmodal Research Laboratory. He is interested in how people perceive the world around them. In particular, how our brains manage to process the information from each of our different senses (such as smell, taste, sight, hearing,…

Paola Sucato

Web and social media consultant
Paola is also a freelance writer for several food and tourism magazines.
After years spent in tourist villages as a food & beverage manager, she arrived in Milan and developed two great passions: cooking and astrology. She has worked for three years with the editorial staff of

Lorenzo Succi

Director of UNI.RIMINI S.p.A. | Bologna University, Rimini Campus
UNI.RIMINI S.p.A. is the consortium company for the University of Rimini, set up to promote and develop the University of Bologna in the Romagna area. Lorenzo has spent most of his career in two areas: budget time and tourism, understood in all its forms, not…

Emma Taveri

Destination Maker | Serendipity Seeker | Dreams Developer
A passionate entrepreneur in social innovation, tourism and territorial dynamics, she has decades of experience with the big names in travel (TripAdvisor, World Travel Market, TUI Travel, TTG).
She left her first career behind to pursue a dream: converting her territory of Brindisi into a sustainable…

Simona Tedesco

Editorial Director of DOVE magazine and multimedia projects, RCS Media Group
Born in Turin, she graduated with honours in Philosophy from Turin State University, and she specialises in overseeing new projects. During her career, she has worked on several new projects, from print to the web and radio.
In 1999 she joined Mondadori to…

Mariapina Trunfio

Director of the University Masters Course in Tourism & Hospitality Management, University of Naples Parthenope
Her current research focuses on governance, destination management, place branding, local tourism systems, sustainable tourism, niche tourism, MICE industry, local development and competitive dynamics in Italy, cultural diversity management, entrepreneurship, smart destinations and social media.
She is author and…

Massimiliano Vavassori

Director of the Touring Club Research Centre
Massimiliano is director of Institutional Relations at the Italian Touring Club Research Centre. He graduated in Political Science and then attended a Master’s Degree in Economics and Management of Tourism Enterprises.
In the last twenty years he has participated in national and international projects on tourism development,…

Karin Venneri

President of the Startup Turismo Association | Chief Marketing Officer Destination Italia
An engineer with a degree from the University of Rome La Sapienza, Masters in Digital Marketing and Communication at the Business School of Il Sole 24 Ore, Karin has 6 years of experience in management consulting, with a strong expertise in strategic…

Luca Vescovi

Manager Promoservice
For twenty years, I have developed e-commerce sites and coordinated developers, graphic designers and experts in web marketing and neuromarketing.
I have actively overseen the planning, going live and management of over 500 websites. Regularly teaching at university level and in business environments, the focus is on issues related to the usability…

Marco Volpe

Speaker, Consultant and expert Digital Marketing Coach
Partner and founder of Edita, an Italian digital marketing agency specialised in the promotion and digital branding of tourism companies.
He was born in Riccione and works in close contact with local and international companies, helping them to develop online visibility and promote Italian excellence in hospitality…

Matteo Zambon

Founder of Tag Manager Italia
Matteo has ten years of experience as a senior web developer, as well as a strong specialisation in the field of SEM and SEO, with Google Partners and Google Analytics certification.
He is a Google Analytics Rising Star – Google advertisers Community.
A fervent collaborator in the of Google…

Nicola Zoppi

Founder Mind Lab Hotel and Hotel Manager
Nicola has gained extensive and stimulating experience in hotel management in various locations on the Apuo-Versiliese coast with a modern and dynamic management, riding the changes in the tourism system.
Passionate about Revenue Management and Brand Reputation, he has participated in some European Destination Management projects.