TopStay is a CRM application dedicated to the world of hospitality, its function is to capitalize on the value of the guests’ experience, providing the necessary tools to achieve this goal.
Through a simple and intuitive interface, TopStay features allow hotel structures to:
– Digitize and organize the knowledge of its guests;
– Provide operational and statistical tools to the Marketing & Sales departments;
– Check the quality of the services provided, favoring continuous improvement and customer loyalty;
– Personalize the experience of the Guest, analyzing his needs to best satisfy them;
– Optimize the maintenance of the structure.
TopStay works in all phases of the relationship with the guest:
– Prestay Offers functions of reservation of services, self-profiling of Guest and online check-in;
– Stay allows you to identify the guest and profile him, manage his complaints and special requests;
It manages customized marketing and remarketing campaigns, measures the quality of the service through surveys, analyzes the guests and their experience.